In the latest job announcement, Cognizant has announced job vacancies for Associate positions with the work location Chennai. The selected candidate will be offered a permanent and full-time job position.
For Cognizant Chennai Associate jobs in 2023, candidates with the necessary skills in Azure AD and Azure PaaS are eligible to apply. These specific skill sets are likely to be important for the positions being offered.
Cognizant Technology Solutions India Ltd is a prominent provider of information technology, consulting, and business process services. They are committed to assisting some of the world’s leading companies in building and enhancing their business operations, making them more robust and competitive in the global market.
Interested and qualified candidates are required to apply for these positions through the online application process. If you need more details about the application procedure or have specific questions, please feel free to ask.
Must check:- ICAS Recruitment 2023
Education Qualification: The positions are open to candidates with a Bachelor’s degree in Science, Commerce, Engineering, or equivalent.
Job Code: 00056108751
Experience Level: The positions typically require 3 to 5 years of relevant work experience.
Apply Mode: The application process for these positions is conducted online.
Job Location: Chennai.
Responsibility: Business/Customer
- Performing Standard Operating Procedure (SOP) activities with a clear understanding of their impact on the business, and actively contributing to the enhancement of SOPs.
- Ensuring strict compliance with customer security and regulatory requirements.
- Implementing approved change requests in alignment with the customer’s change management process.
- Taking responsibility for managing the incident life cycle, following the ITIL (Information Technology Infrastructure Library) or BIC (Business Impact and Cost) framework as relevant.
- Adhering to customer communication guidelines and maintaining professionalism in interactions.
- Meeting the productivity requirements specified for the engagement.
Project/Process:
- Customer Satisfaction Enhancement: Reviewing Customer Satisfaction (CSAT) feedback and ensuring prompt implementation of corrective actions to boost customer satisfaction.
- Incident Resolution: Actively participating in Critical Situation (Critsit) processes to efficiently resolve incidents in a timely and effective manner.
- Incident Management: Logging and categorizing incidents to assess their severity and priority for appropriate handling.
- Coordination: Coordinating with resolver groups, vendors, and carriers to facilitate the swift resolution of incidents.
- Escalation Handling: Troubleshooting escalated incidents or problems and referring or escalating them to the appropriate groups, be it vendors or Level 3 support, for resolution.
- Knowledge Management: Providing valuable inputs for creating and maintaining the Frequently Asked Questions (FAQ) database and Knowledge Repository (KR), contributing to knowledge article maintenance.
- Service Enhancement: Contributing to plans for Continuous Service Improvement (CSI) to elevate service quality.
- Onboarding Support: Collaborating with relevant stakeholders to develop induction documents for new project team members and ensuring the successful completion of the induction process.
- Floor Operations: Efficiently managing and coordinating activities on the work floor to ensure smooth and productive operations.
Team/People:
- Skill Assessment: Continuously assess the skill level of team members and provide necessary assistance and support for skills enhancement.
- Knowledge Sharing: Actively contribute to and participate in knowledge-sharing sessions to promote the sharing of insights and expertise within the team.
- Innovation Promotion: Encourage team members to actively participate in organizational innovation programs, fostering a culture of creativity and improvement.
- Onboarding Support: Act as a mentor or “buddy” for new hires, assisting them in acclimating to the team and the organization.
- Recognition and Reward: Make recommendations for recognition and rewards (R&R) based on team or individual achievements and contributions.
- Performance Assessment: Provide recommendations to the team lead regarding the team’s performance rating, contributing to the overall performance evaluation process.
- Organizational Involvement: Ensure that the team actively contributes to and participates in all of the organization’s technology events and knowledge-sharing forums. This promotes a culture of continuous learning and collaboration.
- Policy Adherence: Ensure strict adherence to the organization’s policies and processes, including Cognizant’s security policies and compliance with timelines, such as LP (Labor Productivity) timelines.
- Recruitment Support: Actively participate in recruitment drives, which might involve assisting in the hiring process and selecting new team members.
Must-Have Skills
- Azure AD
- Azure Pass
How to apply:
Interested and qualified job applicants should follow these steps to apply:
- Begin by registering on the Cognizant career portal.
- Log in to the portal to complete your application.
This process allows you to apply for the job through the online mode.
Apply online:
Cognizant Technology Solutions India Ltd Chennai Associate Posts 2023
If you’re interested in these job opportunities or have any specific questions, feel free to ask for more information.