HCL has just released its most recent job posting, offering opportunities for Senior Support Engineer positions, based in Chennai.
The chosen candidate will be offered a permanent, full-time position upon recruitment.
HCL Technologies Limited stands as a prominent global technology and IT enterprise.
For the HCL Chennai Senior Support Engineer 2024 positions, candidates proficient in Cloud Technologies, Linux, UNIX, and Windows Server DB Technologies are encouraged to apply.
Interested and qualified candidates must apply online to be considered.
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HCL Technologies (HCL) Chennai Senior Support Engineer Vacancy
Job Location: Chennai
Apply Mode: Online
Job Designation: Senior Support Engineer
Job Code: 1332254BR
Experience Level: The ideal candidate should possess 5 to 9 years of relevant experience.
Education Qualification: Candidates should hold a B.Tech degree or equivalent qualification.
Job Description:
- Plan, prioritize, and distribute tasks on a daily basis, ensuring efficient execution.
- Monitor production servers, schedule jobs, and manage incidents received from end-users. Analyze and respond to issues promptly or escalate as necessary.
- Proactively and reactively manage incidents, ensuring timely resolution and maintaining knowledge repositories.
- Conduct effective troubleshooting in Ptask, identifying and reporting root causes to prevent recurrence.
- Drive continual service improvement processes, leveraging quality management methods to learn from past experiences.
- Perform tasks on the F5 load balancer including ordering, installing, and renewing SSL certificates, as well as server management for UNIX servers.
- Provide support for Application Response, Monitoring, and Triaging, including procedural recovery and server/application restarts.
- Utilize monitoring tools like OpManager, APP Dynamics, Kibana, Grafana, and CloudWatch for alerting and application monitoring.
- Conduct root cause analysis (RCA) to triage issues, identify dependencies, and eliminate false positives.
- Maintain applications for performance, availability, and reliability as part of the L2 Support team.
- Ensure in-depth incident resolution with comprehensive documentation, training, and incident trending analysis.
How to apply:
Interested and qualified job applicants are required to apply online by first registering on the HCL career portal and then logging in to submit their application.
Apply online:
HCL Technologies (HCL) Chennai Senior Support Engineer Vacancy